Valley-Hi Nissan

**Job Title: Service BDC Representative**

**Job Description:**

We are seeking a motivated and customer-focused Service BDC Representative to join our dynamic team. In this role, you will be an integral part of our service department, responsible for managing and enhancing customer relationships. Your primary focus will be on providing exceptional service to our clients, ensuring a seamless experience from scheduling service appointments to follow-up communications.

**Key Responsibilities:**

- Proactively contact customers to schedule service appointments and confirm existing appointments.
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Maintain an organized and accurate database of customer information and service interactions.
- Collaborate with service advisors and technicians to ensure scheduling efficiency and optimal customer service.
- Handle customer complaints or concerns with empathy and professionalism, ensuring timely resolution.
- Provide customers with details on services offered, including any potential promotions or discounts.
- Track and follow up on service leads to maximize customer engagement and retention.
- Prepare reports on service department metrics and customer feedback to support continuous improvement efforts.

**Qualifications:**

- Prior experience in a customer service or call center role, preferably within an automotive or dealership environment.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with a keen attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills and a customer-oriented mindset.

**Benefits:**

- Competitive salary with performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional growth and career advancement.
- Training and development programs.
- A friendly and supportive work environment.

Join our team and contribute to providing an outstanding customer experience with every interaction. If you are enthusiastic, driven, and ready to make a difference, we encourage you to apply today.